1. Shipping Locations

We offer shipping services worldwide, ensuring that customers from various locations can enjoy our products.

2. Processing Time

Upon placing an order, our team will process it within 1-2 business days. During peak seasons or special promotions, processing times may be slightly extended.

3. Shipping Methods

We collaborate with reliable shipping carriers to ensure prompt delivery. You can choose between standard shipping or expedited options at checkout.

4. Estimated Delivery Time

The delivery time varies based on your location and the selected shipping method. Typically, domestic orders take 14-28 business days, while international orders may take 20-40 business days.

5. Tracking Information

Once your order is shipped, we will provide you with a tracking number via email. You can use this information to monitor your package's progress until it arrives at your doorstep.

6. Shipping Fees

Shipping costs are calculated based on your destination and the weight of the items in your order. Shipping is generally free on all of our products, for customized shipping needs, please contact our customer service and you will see the exact shipping cost during the checkout process.

7. Customs and Duties

For international orders, duties, taxes and other charges may be payable at the time of shipment. For this case, LAMUP has already declared to the local customs before shipment, you don't need to worry about the duties and taxes, this extra cost has been covered by us.

8. Delivery Address

Ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries.

9. Order Status and Support

If you have any questions about your order status or encounter any issues with the delivery, please don't hesitate to contact our customer support team at support@lamup.com. We are here to assist you.

Please note that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or public holidays. Rest assured, we'll make every effort to get your order to you as quickly and smoothly as possible.

Thank you for choosing LAMUP. We look forward to serving you and ensuring a delightful shopping experience from start to finish.